If you've found yourself cursing your cellphone (and your carrier) for another dropped call, this next bit of news won't surprise you. According to the just-unveiled 2010 J.D. Power and Associates Wireless Call Quality Performance study, Charlotte has more problems per 100 calls than any of the top 27 U.S. cellphone markets. Charlotte has 19 problems per 100 calls, while at the other end of the spectrum, Tampa, Fla., logged just 5 problems per 100 calls:
What gives? I've got a call in now to a J.D. Power researcher, and hope to round up some details on why we apparently get such crappy reception here in the Queen City. Not surprisingly, some of the wireless companies are already jumping in with their spin. Verizon was happy to point out that it ranks highest in the Southeast in call quality. AT&T earlier today shot me an e-mail touting its nearly $200 million in investments in its N.C. network.
What do you think? Does call reception seem worse here than in other cities?
Thursday, September 9, 2010